Please be aware that we require a card to be held on file in order to book your appointment. We require 24+ hour notice for all non-emergency cancellations. For cancellations under 24 hours and no shows, the card on file will be charged 100% of the service price. If you are late more than 15 minutes, that is considered a no show as the artist no longer has the time needed to perform your full appointment without interfering with their later appointments. Please respect the time of our artists and of our other clients. It is needed for us to be able to give you the best service possible. Thank you.